She posted, “How secure are passengers and their belongings at an international airport??? Our hand luggage got stolen on 1/9/19 at the Heathrow airport Emirates chauffeur launch as we waited for our car. We immediately filed a complaint with the local Heathrow patrol. We were asked to wait to hear back from the cops via email. The next day we received an email from them that the CCTV cameras in the Emirates chauffeur launch were faulty and didn’t record anything on the day of the theft. This is shocking and absolute irresponsibility from the airline and airport we trust as International passengers. We lost valuables and my husband lost his passport. This has been a very traumatic experience. What is the safety assurance at the airports…?? Authorities and airlines should be accountable!!! This should not happen to us and certainly should not happen to anyone else!”
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